Donation Refund Policy

The Q Australia Foundation is grateful for the financial contributions people make to our projects and activities. These financial contributions are allocated and used as The Q Australia Foundation determines, from time to time. 

We ask that you carefully consider if making a donation is right for you. The Q Australia Foundation will consider all requests for refunds to ensure that genuine errors are rectified as soon as possible, however, we are not obliged to provide refunds. Refunds will not be processed for a change of mind. The decision to grant a refund will be at The Q Australia Foundation’s discretion. 

A refund will usually only be granted if a genuine error is made by the donor, The Q Australia Foundation or our financial institution. 

Requests for refund must be made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, phone number, email address, tax invoice number, and the nature of the error. 

If a donation is refunded, the original tax receipt is no longer valid. If a donation amount is adjusted by The Q Australia Foundation, the original receipt issued will become invalid and a new receipt will be issued for the adjusted donation amount. 

Refunds will be returned using the original method of payment. If a donation has been made by credit card, the refund must be credited to the same credit card holder. 

Please email your refund request to info@qaustraliafoundation.org.au